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Insurance Investigations
IDS Group is a Government licensed independent investigation company offering clients specialist Insurance Investigation Services throughout Queensland, but also Australia-wide in the following areas:
- Workers Compensation;
- General Insurance (Property and Motor Vehicle) for both insurers and law firms; and
- Public Liability
IDS Group:
- provides timely investigation services within the timeframes set down by the General Insurance Code of Practice and relevant legislation.
- employs industry-best investigation methodologies aligned with individual client and legislative requirements and meeting industry standards and public expectations.
- understands that investigators present as representatives of the insurer during an investigation and that accordingly, poor experiences with an investigation can negatively affect customer confidence in a brand.
- understands the focal issues of claims management and the complexities that commercial requirements and media scrutiny can contribute to the claim determination process.
- requires all investigators to act professionally and adhere to a specific Code of Ethics and Code of Conduct.
- has a management team that understands the concerns insurers hold about investigation processes, particularly those that have been highlighted through matters tested with the Financial Ombudsman Service.
- liaises regularly with clients to understand how recent precedents affect individual insurers and practically apply to investigation procedures.
- is certified to the AS/NZS Standard of ISO:9001:2008 for Professional Services which ensures that we maintain and deliver quality investigations in all cases.
All investigators at IDS Group are:
- licensed by the Queensland Government pursuant to the Security Providers Act 1993 meaning all have been screened for probity and criminal histories and
- are highly experienced in and familiar with the complexities and accountability relevant to insurance investigations.
Through its experience in working with insurance companies and self insurers IDS is intimately familiar with the pressures facing these companies in today’s society.